I think you get the picture not a very happy customer. So here we are five days later putting the stuff in the storage that should’ve been done Wednesday or Thursday. That’s what I call great customer service. When I asked what else can you do the sales representative said well I’m sorry there’s nothing we can do about it the person didn’t return the truck. I had to buy a hotel for the night at one in the morning and continued the journey the following day. We did not leave till 5 PM on Friday as I had to load 26’ truck on my own in 100 degree heat. Got home 10 PM at night and had to leave the following day because we didn’t have enough time to load up the truck and leave on Tuesday. Had to buy my own gas for that 300 miles. Had to drive 300 mile round-trip to pick up a truck from North Carolina instead of Williamsburg Virginia, which was original truck rental location. Obviously after buying everyone a plane ticket we were going to stay in a hotel for a week and wait for a truck. Had flown my family down from Massachusetts to help my daughter move on that day. Was supposed to pick up truck Tuesday 1.00pm. The experience was way to simple easy user friendly and enjoyable that I didn’t have the balls to complain.

I didn’t think about complaining about the additional charge at the time of return because of the convenience and ease of use. But other than that I paid for it without the complaint because I did intially ask for it. The only complaint I have is the fact that they charged me for the stupid appliance dolly every day as an itemized additional charge totaling $40 dollars that I actually didn’t even get to use because the truck that I had didn’t even have a ramp to effectively use the dolly. I paid my bill right in the app and that was that. Snapped some pics🤳 📸 🚚 “viola”🎉👏🏾 Returned U-Haul effortlessly I must say. I was also able to return it after hours with their new app and contactless drop off where I just followed the prompts to indicate the mileage and gas level and condition of the vehicle. I extended like 3 times without any issues 😲and didn’t receive any harassing calls when I ended up having to return late when I was finally finished with the truck. My experience renting on this particular occasion was nothing less than awesomeness! The customer service superb. UHaul Contactless PicKup & Return AWESOMESAUCE!!

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